Faqs

General

 These questions and answers refer to Ease Touch, Ease Mouse and Ease Joypad (hereinafter, the “App”).

 

Q: I try to zoom in a picture in Instagram, but it doesn't work properly. It enlarges the picture briefly but then returns to its original size. What I can do?

A: Is the same as manually performing the zoom gesture: you need to pinch and hold the gesture to zoom on the photo. As far as we know, this behavior cannot be modified. This, in addition to annoy some users, introduces an accessibility barrier for other people. The only alternative solution we have found is to use the web version of Instagram.

 

Q: The App worked for me the first time, then I closed it and I can't use it again, even reinstalling. How can I solve this issue?

A: Some devices (notably Xiaomi) automatically close some applications in order to save energy. To prevent this from happening to our App:

  1. Turn off battery saving for the App (the option is usually found in the battery and performance section, within settings).
  2. Enable the automatic start for the App (the option is usually found in the permissions/autostart section, under settings).
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We are grateful to

Associació Provincial de Paràlisi Cerebral (APPC) de Tarragona
Fundació ASPACE Catalunya
Federación Española de Parkinson
Fundación Vodafone España